UK Radio Astronomy Association (UKRAA)

1. General

These terms and conditions apply to all products (‘Products’) supplied by The UK Radio Astronomy Association  ('UKRAA') with the exception of UKRAA’s Starbase software, which is governed by separate terms and conditions.

2. Prices

UKRAA is not currently VAT registered, so VAT is not charged on Product prices.

3. Ordering

UKRAA reserves the right to decline to accept any order by notifying the Customer within a reasonable period of receipt of the order. This would only normally happen where a Product has been discontinued or is out of stock.

4. Delivery

Times and dates for delivery quoted by UKRAA are approximate only. UKRAA will normally deliver Products within 30 days of receipt of the order and confirmation of payment, although UKRAA aims to despatch Products which are held in stock within 7-10 days. 

Products are sent by Royal Mail, ParcelForce or courier and UKRAA obtains proof of posting. UKRAA will notify the Customer of despatch. If any delivery is late, the Customer must notify UKRAA, and UKRAA will endeavour to ascertain if the Product has been delivered or the expected delivery time of the Product to the Customer.

5. Inspection, Delivery Delays and Non-Delivery

The Customer should inspect the Products as soon as reasonably practicable after delivery and notify UKRAA of any apparent defect, shortfall or delivery of Products not in accordance with the order.

6. Payment

Payment terms are cash with order.

7. Risk

Risk of loss of or damage to the Products passes to the Customer on delivery.

8. Product and availability information

UKRAA may, without prior notice, discontinue any Product or make design changes as part of its continuous programme of product improvement.

9. Warranty

UKRAA warrants that if any Product (excluding any software comprised in such Product) is defective it will, at its discretion, replace or repair the Product or refund the purchase price. This warranty is subject to a claim being made in writing to UKRAA within 12 months of the original date of despatch. 

This warranty does not apply to any defect which arises from improper use, failure to follow the Product instructions, or any repair or modification made without UKRAA’s approval.

The Customer must return any defective Products to UKRAA, suitably packaged.  The Customer must contact UKRAA to notify UKRAA of the return of any Products prior to returning it. Returned Products must be accompanied by a note stating the nature of any claimed defect.

Any Products which are replaced by UKRAA shall become UKRAA’s property. Title to replacement Products shall pass to the Customer on delivery, and the period of the replacement Product's warranty shall be the unexpired period of the defective Product's warranty.

The remedies set out above shall be UKRAA's sole liability and the Customer's sole remedy for any breach of
warranty and in respect of the supply or non-supply of Products and/or services.

10. Liability

UKRAA will not, save where its liability cannot be excluded or limited by applicable law, have any liability in respect of any claim relating to any Product apart from its warranty liability as set out above.

For returns, store issues and general enquiries.

Please email : This email address is being protected from spambots. You need JavaScript enabled to view it.

In writing :

The UK Radio Astronomy Association.
Springfield,
Rookery Hill,
Ashtead,
Surrey,
KT21 1HY
United Kingdom.

Where possible use the correct order form when posting or faxing your orders which can be found on the Order Form download page.

Hardware and software support.

Support for UKRAA hardware and software is provided via the This email address is being protected from spambots. You need JavaScript enabled to view it. email address.

Our privacy policy can be found by clicking here.

Starbase bugs or opportunities as we like to call them can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Website issues.

Please email : This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Andrew Lutley

I am a solicitor specialising in charity law and governance. 

 

I am one of the founder members of UKRAA and came to radio astronomy from optical astronomy, driven by an interest in electronics and making things. 

 

I like to think ‘outside of the box’ and enjoy solving problems.  I hold UK and US amateur radio licences (M0LUT and K2LUT).

 

Alan Melia

Physicist, worked on transistor fabrication, reliability, failure mechanisms and testing as a senior engineer at BT Reseach Labs.  Pretending to be an Electronic Engineer for most of the time.

Final years before retirement were as a Director of a Radio Engineering company.

Interests are amateur radio and Low Frequency propagation, and is a member of the RSGB Propagation Studies Committee.

Passionately interested in all things scientific particularly if they involve electronics.

 

Norman Pomfret

Electronic engineer, now working in the design of security systems.

Astronomy interests, a desire to understand the processes, with a wish to build and adapt equipment to suit observing requirements

Other interests include, Hill walking and Scouting.

 

Andrew Thomas

My long standing interest in astronomy was re-energised when I discovered amateur radio astronomy.  I enjoy building the instruments needed for making observations, currently VLF and occasionally meteors.

 

Dave Hilton

Electronics and astronomy have always been my favourite hobbies and following retirement after a career lecturing in healthcare technology at Nottingham University I have rekindled these interests.

 

A presentation at my local astronomy club by a leading researcher from Jodrell Bank made me realise how accessible radio astronomy could be to the amateur, whilst combining two of my passions!

 

John Thain

 

I spent  28 years in Primary Education with the majority of this time as a Deputy Headteacher.  I then moved to Stansted Airport working in several departments. 

 

I became Flight Analysis Manager which included an invitation to Boeing 737 Aircraft Factory, Renton, Seattle, assisting in developing a solution to the aircraft power receptacle and finally moving once more to become Environment Standards Manager which included setting up the airport wide Waste and Recycling strategy with zero waste to landfill.  Now retired and focusing on Photography and Astronomy.

 

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The UK Radio Astronomy Association (UKRAA) was set up in 2008 with the support of the Radio Astronomy Group of the British Astronomical Association to handle the development and sale of radio astronomy equipment.

UKRAA is a Charitable Incorporated Organisation.

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