UKRAA promotes the science of radio astronomy and all branches of radio astronomical research by designing, manufacturing and selling radio astronomy equipment for amateur astronomers.

UKRAA is a charitable incorporated organisation and
relies on donations to support its activities. If you wish
to make a donation please use the donation button below.

 

1. General

These terms and conditions apply to all products (‘Products’) supplied by The UK Radio Astronomy Association  ('UKRAA') with the exception of UKRAA’s Starbase software, which is governed by separate terms and conditions.

2. Prices

UKRAA is not currently VAT registered, so VAT is not charged on Product prices.

3. Ordering

UKRAA reserves the right to decline to accept any order by notifying the Customer within a reasonable period of receipt of the order. This would only normally happen where a Product has been discontinued or is out of stock.

4. Delivery

Times and dates for delivery quoted by UKRAA are approximate only. UKRAA will normally deliver Products within 30 days of receipt of the order and confirmation of payment, although UKRAA aims to despatch Products which are held in stock within 7-10 days. 

Products are sent by Royal Mail, ParcelForce or courier and UKRAA obtains proof of posting. UKRAA will notify the Customer of despatch. If any delivery is late, the Customer must notify UKRAA, and UKRAA will endeavour to ascertain if the Product has been delivered or the expected delivery time of the Product to the Customer.

5. Inspection, Delivery Delays and Non-Delivery

The Customer should inspect the Products as soon as reasonably practicable after delivery and notify UKRAA of any apparent defect, shortfall or delivery of Products not in accordance with the order.

6. Payment

Payment terms are cash with order.

7. Risk

Risk of loss of or damage to the Products passes to the Customer on delivery.

8. Product and availability information

UKRAA may, without prior notice, discontinue any Product or make design changes as part of its continuous programme of product improvement.

9. Warranty

UKRAA warrants that if any Product (excluding any software comprised in such Product) is defective it will, at its discretion, replace or repair the Product or refund the purchase price. This warranty is subject to a claim being made in writing to UKRAA within 12 months of the original date of despatch. 

This warranty does not apply to any defect which arises from improper use, failure to follow the Product instructions, or any repair or modification made without UKRAA’s approval.

The Customer must return any defective Products to UKRAA, suitably packaged.  The Customer must contact UKRAA to notify UKRAA of the return of any Products prior to returning it. Returned Products must be accompanied by a note stating the nature of any claimed defect.

Any Products which are replaced by UKRAA shall become UKRAA’s property. Title to replacement Products shall pass to the Customer on delivery, and the period of the replacement Product's warranty shall be the unexpired period of the defective Product's warranty.

The remedies set out above shall be UKRAA's sole liability and the Customer's sole remedy for any breach of
warranty and in respect of the supply or non-supply of Products and/or services.

10. Liability

UKRAA will not, save where its liability cannot be excluded or limited by applicable law, have any liability in respect of any claim relating to any Product apart from its warranty liability as set out above.

For returns, store issues and general enquiries.

Please email : This email address is being protected from spambots. You need JavaScript enabled to view it.

In writing :

The UK Radio Astronomy Association.
Springfield,
Rookery Hill,
Ashtead,
Surrey,
KT21 1HY
United Kingdom.

Hardware and software support.

Support for UKRAA hardware and software is provided via the This email address is being protected from spambots. You need JavaScript enabled to view it. email address.

Starbase bugs or opportunities as we like to call them can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Website issues.

Please email : This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  •     Remember what is in your shopping basket
  •     Remember where you are in the order process

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  •     Track the pages you visits via Google Analytics.

This Website Will Not:

  •     Share any personal information with third parties.

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of this site have already been set. To find out more about the cookies we use and how to delete them, see our privacy policy.

  I accept cookies from this site.
EU Cookie Directive plugin by www.channeldigital.co.uk